Cute Wooden Heart Shaped Basket Tray w/Handles Decorative Wood Rustic Folk Art

Please see all pictures, use zoom, etc., in case we missed anything in the description – and message before buying if you have any questions, thanks! 

Check out our Ebay Store for other collectible finds!! 

https://www.ebay.com/str/TimberCollectibles 

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*****PLEASE BE RESPONSIBLE & READ ALL PRODUCT DETAILS ABOVE AND FULL DESCRIPTION BELOW. PLEASE VIEW ALL PICTURES AND USE ZOOM. AND PLEASE -MESSAGE IF YOU HAVE ANY QUESTIONS OR SOMETHING IS UNCLEAR BEFORE YOU BUY. WE DON’T MIND ANSWERING QUESTIONS AND TYPICALLY REPLY WITHIN 1-4 HRS DURING NORMAL BUSINESS DAYS/TIMES. WE DO REPLY OFF HOURS AS WELL, JUST GIVE US A LITTLE MORE TIME (10 – 16 HOURS). SEE RETURN POLICIES BELOW****

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Thanks for shopping with South Timber Collectibles.  Please consider saving us as a seller.  We always have new and interesting items coming in.

STORE POLICY HIGHLIGHTS:

Listings

• As noted at the top of each listing, we urge buyers to please read the full description and closely view ALL pictures using zoom, etc. before bidding or buying.  

• Photos are an integral part of the listing and description and must be inspected carefully before bidding or buying.

• We are happy to answer any questions you may have or clarify anything that’s not clear before you buy. For most listings, we can also take additional pictures/close ups, etc. upon request. 

• We typically respond within 1-4 hours during normal business hours. We do reply off hours as well, just give us a little more time to reply (10-12 hours or less).

• Our items come from a variety of sources, estate sales, thrift shop finds, garage sales, etc. While we may be knowledgeable and experienced in finding and selling pre-owned & vintage items, we are not experts & make no claims or warranties on any item listed or sold from our Ebay store. 

• We strive hard to do our best to describe and/or test our listed items.  If a listing is being sold “untested” – it will reflect as such in the listing. 

Shipping

General Information: 

• We ship same or next business day on most items.  Please check each individual listing for specific shipping and handling times.

• Every item we ship is insured.  We figure that expense into the cost of our listings.

• We only ship Internationally via Ebay’s International Shipping Program.  Some items might not ship internationally due to size, weight, or other restrictions.

• Shipping expenses include insurance.  IMPORTANT:  The shipping cost is calculated and known before you purchase the item.  In general, we DO NOT do shipping refunds.  If you don’t agree with the shipping expense, then please don’t purchase the item.  The shipping expense you see is part of the overall price.   

Combined Shipping (Domestic):  

• We do combine shipping to save on shipping fees where we can.  If you plan to purchase items from multiple listings, please place them in your cart and request an invoice before completing payment. This gives us the opportunity to combine shipping in advance of completing your purchase. 

• PHONE APP SHOPPING – WE CANNOT Combine Shipping If bought through the Ebay Phone App – m If you only shop using the phone app, please message us letting us know what listing you are interested in purchasing, and we will work with you to possibly create a combined listing to include all your items of interested which would then account for combined shipping when you are making the final purchase.     

International Shipping / Combined Shipping – INTERNATIONAL BUYERS PLEASE READ:   

• We only ship internationally via Ebay’s International Shipping Program.  

• Some items might not ship internationally due to size, weight, or other restrictions.

• We CANNOT combine shipping, send invoices, or discount shipping on international orders. 

• All of expenses are known up front – if you don’t agree with those expenses (tax, shipping and import fees) then please don’t purchase the item. 

• INTERNATIONAL BUYERS – If you are interested in multiple items from separate listings, PLEASE MESSAGE BEFORE PUTTING ITEMS IN YOUR CART and I’ll work with you to create a separate combined listing which will include all items of interest which will reflect bundled shipping cost before making the purchase, so as to avoid overpaying. 

Customer Service, Returns, Refunds & Feedback

Return Requests (applies to domestic purchases only): 

• We have worked very hard to provide a high level of customer service as evidenced by our feedback and ratings.

• We strive to provide detailed photographs, outlining any flaws noted, and enter as much detail in the listing description as possible – for the most accurate picture of what you are purchasing.

• *****BUYER IS RESPONSIBLE FOR READING FULL DESCRIPTION AND DETAILS, VIEWING ALL PICTURES, AND ASKING ANY QUESTIONS BEFORE MAKING THE PURCHASE****

• If you have a concern with the item you received PLEASE CONTACT US DIRECTLY ASAP once your concern is identified.  We will do our best to work with you to make things right. If an Ebay ticket is opened before you reach out to us directly, then we may not have as much leeway or leverage to provide you with the best options for resolving the issue.

• A 20% restocking fee may be imposed for any request to a return an item due to “buyer error”, “changed mind”, or it’s “not what buyer expected***” (***yet the item was received as shown in the pictures, and appears as it was described in the listing).

• Buyer is be responsible for return shipping fees. 

• If after you communicate with us, and it’s determined that returning the item is the preferred way to handle the concern, the item(s) must be received by us in the same condition and original packaging as when we shipped it out to you – within 30 days of your receipt of the item purchased. 

• Refunds on returned items will be processed within 1-2 business days after we receive the item back and have a chance to inspect it & compare with original condition on shipment. 

• Refunds are issued for the item’s original purchase price, less shipping and restocking fee (if a restocking fee would applies to your return). 

International Returns 

• These are handled directly through Ebay’s International Shipping Program. 

• Seller’s are not involved in processing any requests for returns that are internationally shipped.

• In these cases – you would contact Ebay directly with any internationally shipped item. 

• If you have any issues, you can message us and we will do our best to facilitate discussions with Ebay for a resolution.  

Feedback:

• We appreciate positive feedback more than you know!! 

• Positive feedback is very important to Ebay sellers – it helps us build confidence with new or potential buyers shopping in our store. 

• We always reward positive feedback with a ‘come again’ discount coupon as a token of our appreciation – so please don’t forget to leave a positive review if your purchase met your expectations.  

• If you have any concern with your order whatsoever – PLEASE CONTACT US DIRECTLY to discuss so we can try to make things right. 

• We are eager to leave you, our buyers, with positive feedback also, as we understand how important it is for a buyer to have a good shopping history when making offers, bids, and purchases on Ebay. That being said, we feel it’s most important that your purchase meets your expectations, therefore we wait until we either receive feedback from you, or hear from you of any concerns/suggestions. This is to ensure that we have done everything we can to provide our buyers with a positive purchasing experience.

• Rest assured, we will leave you feedback as soon as we know that your shopping experience with us was positive, and has met your expectations, as demonstrated by your positive review.  

• Please be patient, we usually leave feedback within a few business days after your review is posted.

• Let’s both be prompt and fair.  As noted above, IF YOU HAVE ANY CONCERNS WITH YOUR ORDER – PLEASE CONTACT US DIRECTLY AND IMMEDIATELY WHEN THE CONCERN IS NOTICED. Please don’t just leave an unsatisfactory feedback remark, give us a chance to make it right with you first. We will work hard to make it right!